Missing a Member

Can't find a member you're looking for? Try these steps.

Julian Colina avatar
Written by Julian Colina
Updated over a week ago

Does it look like you're missing a member of your team?

On a high level, Haystack shows only members who have been active in the past 6 months (no limit if Enterprise Plan). In this article, we'll walk through some steps on how to resolve this issue.

Potential Causes

  1. Missing a Repository

  2. New Member with No Activity

  3. Member not in a team

  4. Data Still Processing

How do we fix it?

Missing a Repository?

If you've tried the above steps then it may be this user is not in our system. This can be for a few reasons. The most common reason for this is missing a repository. If the developer works on a particular repository that is not included in Haystack, then they would not appear in our system.

Takeaway: Double check all your repositories are imported.

New Member with No Activity

Imported all your repositories and still not seeing the member? Is this member new to the team? Haystack only includes active members. If the member has not created a new pull request in the past 6 months then they will not be included in our system.

Takeaway: New members must create at least one pull request to appear in Haystack.

Member not in a team

Haystack calculates data based on teams. If a member is not included in any team, their data won't be used in the analytics provided. You can check if the member is in a team or not via teams page.

Takeaway: Members must be in a team for their work to be included by Haystack.

Data Still Processing

If you've gone through all the above steps then it's likely our system is still processing your information. In this case it may take upto 24 hours to pull your entire list of team members.

Takeaway: Wait 24 hours for our system to finish processing your data.

Still missing a member?

If you've tried the above steps and are still missing a member, then let's get to the bottom of it.

Email us at [email protected] or simply message us using that chat icon in the bottom right. You'll be surprised how quickly we'll respond ;)

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