For PagerDuty integration, there are 3 high level steps:
Get API access key
Add & test integration
Afterward, you’ll be able to see insights from PagerDuty directly in North star metrics.
You can find detailed instructions on each step below.
1. Get API Access Key
To get the API access key, you need to go to your PagerDuty dashboard. Then hover over Integrations in the top navbar and click on API Access Keys
a. Create New API Key
b. Fill the description as “Used by Haystack”
c. Set it as Read-Only
d. Press Create Key
e. Store the API access key in a safe place (Note: it will not be visible again)
2. Add & Test Integration
Open integrations page and click PagerDuty card’s Add Integration button.
Now add the access key we have created in step 1 and press Test & Save.
In case of success, you will see PagerDuty integration appearing in the table like so
3. Fetching Data
Once the integration is successful, email [email protected]. Our team will make sure all the data is successfully fetched. This process can take up to 24 hours.