In this article

  • How do I set Slack Notifications?
  • Too Many Applications
  • Cannot see the channel
  • Internal Server Error
  • Sending Notification Failed
  • How do I change the time notifications are being sent?
  • Others

How do I set Slack Notifications?

You can achieve this by following Settings Notifications article.

Too Many Applications

Slack free tier allows only 10 applications per workspace. There are two ways to move forward;

  1. Upgrade to Slack paid plan and have unlimited application slots
  2. Delete an unused application to free a slot. You can achieve this by going to slack.com/apps and navigating to "Manage" link on the top right corner.

Cannot see the channel

Double Check Channel Exists

Make sure you can see the channel you want to add the Haystack Bot to "Browser Channels" button.

Refresh Page
If you verified the channel existing, you can simply refresh the "Slack Permission Request Page" and the new channel should appear.

Internal Server Error

After allowing permissions to Haystack Slack Bot, you should be redirected to the Notifications page. Instead of redirecting, if you see Internal Server Error, please reach out to us by emailing [email protected] or messaging us from Intercom chatbot on the bottom right corner of every page.

Sending Notification Failed

After clicking the microphone button on the Notifications page, if you see an error like the below, try inviting Haystack Bot to the channel you gave permissions to.

You can invite the bot to a channel by typing /invite @Haystack.

How do I change the time notifications are being sent?

Currently, we do not support configuring the time notifications are being sent. Our default schedules are

  • Daily Notifications: 11:30pm Mon-Fri (PST)
  • Weekly Notifications: 11:30pm Sun (PST)

You can bump the priority of custom schedules for Notifications by emailing [email protected] or messaging us from Intercom chatbot on the bottom right corner of every page.

Others

If the problem you are facing does not appear in the document, contact us by emailing [email protected] or messaging us from Intercom chatbot on the bottom right corner of every page. We reply to all requests in less than a day.

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