In this article we'll be looking into:
1. How is MTTR calculated?
2. How to configure MTTR?
1. How is MTTR calculated?
MTTR (mean time to recovery) is the average time it takes to recover from a product or a system failure.
Haystack supports multiple data sources to calculate MTTR each with its own unique touch.
Jira
Data Unit: Jira issue
Incident Start Date: Issue creation date
Incident End Date: Issue resolution date
Opsgenie
Data Unit: Opsgenie incident
Incident Start Date: Impact start date
Incident End Date: Impact end date
PagerDuty
Data Unit: Opsgenie incident
Incident Start Date: Incident creation date
Incident End Date: Incident status changed to 'resolved' date
2. How to configure MTTR?
Step 1: Go to Settings
Click on the 'Settings' tab in the left sidebar to open up Haystack settings.
Step 2: Go to Settings > Configure Metrics
Click on the 'Configure Metrics' tab in the left sidebar and then click 'View Configuration' under Mean Time To Recover card to configure MTTR.
Step 3: Configure MTTR
After landing MTTR configuration page you first need to select incident source from one of Jira, Opsgenie or PagerDuty.
For Opsgenie and PagerDuty you can use priority field to narrow down the scope.
For Jira you can filter issues by their type, priority and any custom field of issues.
After selecting the necessary options you can click `Save Configuration` button to save your changes.
Step 4: That's it!
The changes might take a few minutes to be calculated. Go back to MTTR page scroll down and see your organization's MTTR!
If you require further assistance, contact [email protected] or chat to us through the chatbot!