In this article we'll be looking into:

1. How is MTTR calculated?
2. How to configure MTTR?

1. How is MTTR calculated?

MTTR (mean time to recovery) is the average time it takes to recover from a product or a system failure.

Haystack supports multiple data sources to calculate MTTR each with its own unique touch.

Jira

  • Data Unit: Jira issue

  • Incident Start Date: Issue creation date

  • Incident End Date: Issue resolution date

  • Jira Setup Docs

Opsgenie

  • Data Unit: Opsgenie incident

  • Incident Start Date: Impact start date

  • Incident End Date: Impact end date

  • Opsgenie Setup Docs

PagerDuty

  • Data Unit: Opsgenie incident

  • Incident Start Date: Incident creation date

  • Incident End Date: Incident status changed to 'resolved' date

  • PagerDuty Setup Docs

2. How to configure MTTR?

Step 1: Go to Settings

Click on the 'Settings' tab in the left sidebar to open up Haystack settings.

Step 2: Go to Settings > Configure Metrics

Click on the 'Configure Metrics' tab in the left sidebar and then click 'View Configuration' under Mean Time To Recover card to configure MTTR.

Step 3: Configure MTTR

After landing MTTR configuration page you first need to select incident source from one of Jira, Opsgenie or PagerDuty.

  • For Opsgenie and PagerDuty you can use priority field to narrow down the scope.

  • For Jira you can filter issues by their type, priority and any custom field of issues.

After selecting the necessary options you can click `Save Configuration` button to save your changes.

Step 4: That's it!

The changes might take a few minutes to be calculated. Go back to MTTR page scroll down and see your organization's MTTR!



If you require further assistance, contact [email protected] or chat to us through the chatbot!



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